Technology and Innovation
We are dedicated to continually investing in our technology to enhance the services we provide.
We are committed to embracing new technologies with a highly digitised operation leveraging robotics, AI and automation, and a clear focus on improving the overall member and policyholder experience to achieve great outcomes.
Our secure online portal provides 24/7 access to self-service functionality, delivering calculations upon demand and an easy-to-use retirement planning tool.
Our online contact tool allows users to submit requests and respond to previous correspondence. Users are able to upload documents so events continue quickly and easily.
Our online contact tool also connects directly to our administration systems enabling certain processes to be completed end-to-end without human intervention.
AI, robotics and automated document production are leveraged to support those processes that cannot yet be achieved through self-service.